FAQS

What is the address of the Roundhouse theatre?

The theatre is located at 255 Bremner Boulevard, Toronto, between Lake Shore Blvd. and Front St., beside the CN Tower

What is the nearest subway/GO station for the theatre?

Union Station.

Does the theatre have seats?

The 1000-seat auditorium is exactly like a normal indoor theatre, with comfortable, padded seats. Every ticket-holder has an assigned seat that will be on either side of the track.

What should I wear?

You are welcome to dress as casually or as smartly as you like. The theatre is entirely indoors, so don’t worry about the weather.

Can I bring my own food and drink to the theatre?

There is a large selection of all sorts of food and drink available at the theatre and so please do not bring your own. Drinks may be taken into the auditorium but please be considerate of your fellow audience members and the performers.

What time can I get to the theatre?

The lobby opens 1 hour prior to showtime and the house opens 30 minutes before the show begins.

The Park is open Saturday and Sunday, noon until 4PM, and one hour before show times.

I need to organise my journey home, how will I know when the performance will finish?

The running time is 2 hours and 20 minutes, including an intermission.

Where is the entrance?

There are two entrances to the theatre itself, North and South. Please check your tickets to see which entrance you should use.

Where can I buy/pick up tickets onsite??

Tickets can be picked up at the onsite box office in the heritage Don Railway Station, which is located just south of the tent. Box office hours TBD.

Who’s in it?

Starring, as the children, are three young actors who have already had great success. Natasha Greenblatt plays Bobbie, Harry Judge plays Peter and Kate Besworth is Phyllis. Emma Campbell plays their mother and Craig Warnock is Perks, the railway porter whom the children befriend. Also in the cast are John Gilbert as The Old Gentleman, Richard Sheridan Willis as the children’s father and Doug McLeod as Schepansky, with Aris Athanasopoulos, Alison Deon, Sarah English, Kelly Penner, Laura Schutt and Marilla Wex in the ensemble.

Is the show in the open air?

No, a specially built black interior provides a lining to the tent, and encloses the space from the elements.

Will the space be hot/cold?

There is air conditioning in the summer and heating in the fall.

I heard there is smoke in the show. Is it harmful to my health?

Two types of smoke will be used:

  1. A water-based haze that helps create the general atmosphere.
  2. A vegetable oil-based smoke called Glycol that will be used when the train enters. Both types are safe to breathe and designed for theatrical use.

What will the seating be like?

500 comfortable, padded seats will be banked on either side of the platforms (1,000 in total) with good visibility all around. The seats have no armrests.

Is one side better to sit in then the other?

No, they are equally as good.

How far away from the stage will I be?

The distance from the stage to the last row is 20 feet.

Do you have a hearing assistance device?

 No, hearing assistance is not available because of the distance from the stage and the excellent sound design.

Will there be bars, cafes and shops?

Refreshments will be available Front of House, including food, drinks, ice-cream, popcorn etc.

Will there be merchandise?

Yes

Is there a bus/taxi drop off area close to the theatre?

Yes. There is a drop off area on the south side of Bremner.

Is there disabled access?

Yes there is full access, including accessible washrooms and disabled parking spots in the lot below the facility. There is also an elevator to bring you to street level from the parking lot. Platform 1, nearest to Bremner Blvd., is barrier-free from the bus/taxi drop-off area to the accessible seats.

Where is the disabled seating?

Wheelchair-accessible seats are located in the Premium seating section, which is the first row on Platform 1. Wheelchair seating cannot be purchased online. Please call TicketKing at 416.872.1212 for assistance.

Can I take small children?

Although The Railway Children is a play, the spectacle nature of it will appeal to younger audiences, as well.

My child will sit on my lap. Do I still need a ticket?

Yes.

What will happen if I am late for the performance?

You will be let in at a suitable point but may miss quite a bit of the show. It is recommended that you allow at least 20 minutes to reach the theatre once you have parked or reached Union Station.

What if my child gets scared/upset?

An usher will be alerted to assist you exiting the auditorium, but there is nothing scary or upsetting in the show.

Can I take photographs or video inside the Theatre?

No, there is no photography or video or sound recording permitted in the theatre.

Where can I park nearby?

There are many surface and underground lots in the area. The closest accessible parking to the theatre is at the Metro Toronto Convention Centre, with an entrance on Lower Simcoe St. The Harbourfront Centre lot at Queen’s Quay and Rees, and the Rogers Centre lot are all a short walk away. Over the summer there is a lot of activity in these lots and we cannot guarantee a parking space. Leave ample time to find a spot. Consider starting your rail journey early by using the TTC or Go Transit.

Conditions of entry Policy

  • Large bags, suitcases, shopping bags and other large storage items are not permitted.
  • No food/drink items bought externally can be brought on site.
  • The performance is not suitable for children under 2 years old.
  • Babes in arms are not permitted.
  • All people wishing to enter the venue must have a ticket. Family members/friends can not accompany a party and remain in the foyer during the performance.
  • Animals, with the exception of assistance dogs, are not permitted in the venue at any time.
  • Children under the age of 16 must be accompanied by an adult at all times in the venue.
  • The venue does not have a coatcheck.
  • Latecomers will be admitted at the discretion of the management.
  • The management reserve the right to refuse entry in reasonable circumstances.

All of the above are conditions of entry.

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